Technical support

1. What if I can’t open the website?

Please check whether the network connection is working properly, or try to clear your browser cache and refresh the page.

2. Amazon product image capture update rules?

The system crawls and updates once every night.

Grab rules:

a. Products that have been uploaded and have been created but have no drawings.

b. Products with altered drawings in the last 10 days.

3. FBA retest, why hasn’t the profit rate changed?

After the retest, Amazon will have a new order for delivery, and the delivery will be the FBA fee after the retest, and the profit rate will be updated.

4. What should I do if I encounter an error message when creating an SBV advertisement?

Generally, this situation is caused by the wrong video format. Please check whether the video format is correct one by one.

5. Why can’t the product be advertised?

Products in restricted status cannot be created, so you can remove the restrictions first.

6. How often does the advertising system synchronize?

The advertising system synchronizes Amazon background advertising data twice a day:

– Morning: 7:00-9:00;

– Afternoon: 18:00-20:00.

7. Is the page garbled?

You have used the translation function of Google browser, so just translate it back.

8. What if the connection is broken?

Maybe the key has expired. You need to regenerate a new key and connect it.