Technical support

Q: What if I can’t open the website?

A: Please check whether the network connection is working properly, or try to clear your browser cache and refresh the page.

Q: Amazon product image capture update rules?

A: The system crawls and updates once every night.

Grab rules:

a. products that have been uploaded and have been created but have no drawings.

b. Products with altered drawings in the last 10 days

Q: FBA retest, why hasn’t the profit rate changed?

A: After the retest, Amazon will have a new order for delivery, and the delivery will be the FBA fee after the retest, and the profit rate will be updated.

Q: What should I do if I encounter an error message when creating an SBV advertisement?

A: Generally, this situation is caused by the wrong video format. Please check whether the video format is correct one by one.

Q: Why can’t the product be advertised?

A: Products in restricted status cannot be created, so you can remove the restrictions first.

Q: How often does the advertising system synchronize?

A: The advertising system synchronizes Amazon background advertising data twice a day:

1. Morning: 7: 00-9: 00;

2. Afternoon: 18:00-20:00

Q: Is the page garbled?

A: You have used the translation function of google browser, so just translate it back.

Q: What if the connection is broken?

A: Maybe the key has expired. You need to regenerate a new key and connect it.